Poor service

I would not recommend SkyNet as a courier service. I did not select this courier service, it was selected by Samsung (South Africa). The delivery status has not been updated on the Skynet tracking portal for the last two days. Using the WhatsApp query line does not help at all - the AI could not provide an update and recommended that they connect me to the call center, to which I said yes. Well..... the call center has not contacted me for more than 1 hour and the WhatsApp link has become unresponsive.