IS
Ismael S

1 reviews | Active since Oct 2022

09 Oct 2023, 16:56

Poor service

On Friday morning I received an SMS (09:01 6th October 2023) that my parcel will be out on delivery and I should have someone to be able to receive the parcel on that day (This is my vehicle license done through Natis system). I was scheduled to go on holiday but waited until 5pm and nobody arrived. Annoyed I left on my holiday.

Come Saturday morning at 9:25 I received a call from Elijah Mhindu telling me he is outside with my vehicle license. I then asked him was this not supposed to be delivered the previous day as I waited and we are now on holiday. He then proceeded to drop the call as I am speaking and I still have not received my vehicle license. This is really pathetic and poor service. I would not recommend using these couriers as they cannot adhere to the SMS they send out. I could've arranged for someone to be there in my absence to receive my vehicle license.

I have tried calling skynet but the number does not exist. I tried WhatsApp which did not work. I also tried to email with no response.

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Replies (1)
Skynet Worldwide Express
Skynet Worldwide Express's reply23 Oct 2023, 14:51
Official
Dear Ismael Salaam

Thank you for reaching out to us.  We apologise that your experience did not match your expectations. We would be happy to review this specific incident in more detail with you so that we can investigate and put measures in place to avoid this from happening again. 
We therefore, kindly request for the waybill number linked to your query. 
Alternatively you may forward the tracking information to *** and one of our consultants will be in contact with to discuss this further. 


Yours sincerely,
SkyNet Worldwide Express