AO
Ashlin O
1 reviews | Active since Oct 2022
07 Oct 2022, 17:12
Poor Service
Omw what a pathetic excuse of a company. I received a message today stating that my package is out for delivery, and i have been waiting the entire day. There are so many other things I could have done today. Furthermore after contacting there call centre, the phone was simply put down mid conversation. Unprofessional staff and poor service.
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Replies (1)
Skynet Worldwide Express's replyOfficial
10 Oct 2022, 08:20Dear Ashlin Ontong
Thank you for sharing your feedback. We are sorry that your customer experience didn’t match your expectations.
We understand how frustrating this must have been for you. We value our customers' time, and this should not have happened.
It was an uncommon instance and we would like the opportunity to investigate your feedback further.
Kindly provide your tracking or waybill number for assistance.
Please let us know if you prefer that we call or email you to discuss how we can provide you with a solution.
We look forward to hearing from you.
Please do not hesitate to connect with us at any time on *** or ***.
I assure you of our personalised service at all times.
Yours sincerely
SkyNet Worldwide Express
Skynet Worldwide Express's reply10 Oct 2022, 08:20
Official
Dear Ashlin Ontong
Thank you for sharing your feedback. We are sorry that your customer experience didn’t match your expectations.
We understand how frustrating this must have been for you. We value our customers' time, and this should not have happened.
It was an uncommon instance and we would like the opportunity to investigate your feedback further.
Kindly provide your tracking or waybill number for assistance.
Please let us know if you prefer that we call or email you to discuss how we can provide you with a solution.
We look forward to hearing from you.
Please do not hesitate to connect with us at any time on *** or ***.
I assure you of our personalised service at all times.
Yours sincerely
SkyNet Worldwide Express