Poor overall services

I shipped a parcel from Pietermaritzburg to Stellenbosch and made use of the express over night service as I needed it urgently. The company did not update my shipping details and neither did they contact me to let me know that it was going to take 2 days. I spent nearly R200 trying to contact them and find out where the issue is, only to realize that my parcel is being sent via normal on road delivery when I specifically paid for the express services. The Durban office showed no form of accountability and could not provide me with an answer as to why I wasn't notified about the delay in shipping or even update my shipping details on the system.