Poor management team.

Two months ago Skynet broke up a consignment which was palletised. Part of the consignment worth over R3000 was lost. We, as a regular client, have an agreement to palletise our consignment to reduce breakages and losses. Skynet have taken over 2 months, (losses incurred on 4 June 2024), to not resolve this issue. In about March, their Sales director called me, and tried to bully me using "We are a billion Rand company" approach and that they cannot meet our requirements, requested that I close the account. He obviously can't handle pressure. Management hide behind their billion Rand facade and junior colleagues, and pass the buck to their customer account managers who are continually trying to put out fires. I have time to assist all our clients when, on the rare occasion, and take responsibility for our failures. Management at Skynet are indifferent to their clients.