MVR
Maricél Van Rooyen
1 reviews | Active since Jun 2021
06 Oct 2021, 22:34
Poor Delivery Service
Very Poor Service. Parcel to be delivered on Monday the 4th. Did not receive the parcel. I phoned and followed up on several occasions only received promises but not parcel. Waiting on Tuesday the 5th, Wednesday the 6th and still do not have my AVON parcel delivered. They deserve zero stars not even one star.
Helpful (0)
Replies (3)0
Replies (3)
Skynet Worldwide Express's replyOfficial
07 Oct 2021, 07:40Dear Maricel
Thank you for sharing your feedback. We are sorry that your customer experience didn’t match your expectations. It was an uncommon instance and we would like the opportunity to investigate your feedback further. Please know that your situation was an exception. As you can see on other reviews, we are known for taking ownership and caring deeply about our customers. We understand your disappointment. It’s important to us that our customers are more than satisfied and we would like the opportunity to resolve this issue immediately. If you give us a chance, we are intent on making this right and hope you will allow us to speak with you to discuss the situation. Please accept our sincerest apologies.
Thank you for sharing your feedback. We are sorry that your customer experience didn’t match your expectations. It was an uncommon instance and we would like the opportunity to investigate your feedback further. Please know that your situation was an exception. As you can see on other reviews, we are known for taking ownership and caring deeply about our customers. We understand your disappointment. It’s important to us that our customers are more than satisfied and we would like the opportunity to resolve this issue immediately. If you give us a chance, we are intent on making this right and hope you will allow us to speak with you to discuss the situation. Please accept our sincerest apologies.
I will give you a call shortly. I assure you of my personalized service at all times.
Yours sincerely
Lydia Manganyi
Skynet Worldwide Express's reply07 Oct 2021, 07:40
Official
Dear Maricel
Thank you for sharing your feedback. We are sorry that your customer experience didn’t match your expectations. It was an uncommon instance and we would like the opportunity to investigate your feedback further. Please know that your situation was an exception. As you can see on other reviews, we are known for taking ownership and caring deeply about our customers. We understand your disappointment. It’s important to us that our customers are more than satisfied and we would like the opportunity to resolve this issue immediately. If you give us a chance, we are intent on making this right and hope you will allow us to speak with you to discuss the situation. Please accept our sincerest apologies.
Thank you for sharing your feedback. We are sorry that your customer experience didn’t match your expectations. It was an uncommon instance and we would like the opportunity to investigate your feedback further. Please know that your situation was an exception. As you can see on other reviews, we are known for taking ownership and caring deeply about our customers. We understand your disappointment. It’s important to us that our customers are more than satisfied and we would like the opportunity to resolve this issue immediately. If you give us a chance, we are intent on making this right and hope you will allow us to speak with you to discuss the situation. Please accept our sincerest apologies.
I will give you a call shortly. I assure you of my personalized service at all times.
Yours sincerely
Lydia Manganyi
MVR
Maricél Van Rooyen's updateReviewer Update
07 Oct 2021, 08:38Lydia, I am still waiting for feedback and my parcel. I see only reviews that complain about the poor service. I do not know where you see any good reviews. Sorry but this kind of service from a courier is not acceptable. I urgently need the parcel for my clients but no action or response whatsoever from Skynet. It was supposed to be delivered on Monday. Today is Thursday and I am still waiting, getting only promises but nothing else. Do you call that good customer service? I think not!
MVR
Maricél Van Rooyen's update07 Oct 2021, 08:38
Reviewer Update
Lydia, I am still waiting for feedback and my parcel. I see only reviews that complain about the poor service. I do not know where you see any good reviews. Sorry but this kind of service from a courier is not acceptable. I urgently need the parcel for my clients but no action or response whatsoever from Skynet. It was supposed to be delivered on Monday. Today is Thursday and I am still waiting, getting only promises but nothing else. Do you call that good customer service? I think not!
Skynet Worldwide Express's replyOfficial
07 Oct 2021, 11:55Good day Maricel
Please note I tried calling but your phone is off not sure if it is the network. I do apologies for the inconvenience caused. Our branch manager in Bloemfontein will be in contact with you soon regarding time of delivery.
Regards
Lydia
Please note I tried calling but your phone is off not sure if it is the network. I do apologies for the inconvenience caused. Our branch manager in Bloemfontein will be in contact with you soon regarding time of delivery.
Regards
Lydia
Skynet Worldwide Express's reply07 Oct 2021, 11:55
Official
Good day Maricel
Please note I tried calling but your phone is off not sure if it is the network. I do apologies for the inconvenience caused. Our branch manager in Bloemfontein will be in contact with you soon regarding time of delivery.
Regards
Lydia
Please note I tried calling but your phone is off not sure if it is the network. I do apologies for the inconvenience caused. Our branch manager in Bloemfontein will be in contact with you soon regarding time of delivery.
Regards
Lydia