TB
Thembi B
1 reviews | Active since Feb 2022
17 Feb 2022, 08:54
Poor delivery
Their courier guys are dishonest and rude. I waited for my Shein goods for 2weeks, calling and they kept on lying saying they cant get hold me when they want to deliver. The drivers are rude for days
Helpful (0)
Replies (2)0
Replies (2)
Skynet Worldwide Express's replyOfficial
17 Feb 2022, 09:25 Dear Thembi
Thank you for sharing your feedback. We are sorry that your customer experience didn’t match your expectations. We understand your disappointment. It’s important to us that our customers are more than satisfied and we would like the opportunity to resolve this issue immediately. If you give us a chance, we are intent on making this right and hope you will allow us to speak with you to discuss the situation. Please accept our sincerest apologies. We are committed to providing the full customer experience. We value our customers’ opinions and would like to thank you for bringing this to our attention.
Please kindly provide us with your waybill number.
Please do not hesitate to connect with us at any time on *** or ***
We assure you of our personalised service at all times.
Yours sincerely
Skynet SA Customer Service Centre
Skynet Worldwide Express's reply17 Feb 2022, 09:25
Official
Dear Thembi
Thank you for sharing your feedback. We are sorry that your customer experience didn’t match your expectations. We understand your disappointment. It’s important to us that our customers are more than satisfied and we would like the opportunity to resolve this issue immediately. If you give us a chance, we are intent on making this right and hope you will allow us to speak with you to discuss the situation. Please accept our sincerest apologies. We are committed to providing the full customer experience. We value our customers’ opinions and would like to thank you for bringing this to our attention.
Please kindly provide us with your waybill number.
Please do not hesitate to connect with us at any time on *** or ***
We assure you of our personalised service at all times.
Yours sincerely
Skynet SA Customer Service Centre
Skynet Worldwide Express's replyOfficial
17 Feb 2022, 15:26Good day Thembi
Kindly note we tried calling you but there was no answer
Yours sincerely
Kindly note we tried calling you but there was no answer
Yours sincerely
Skynet SA Customer Service Centre
Skynet Worldwide Express's reply17 Feb 2022, 15:26
Official
Good day Thembi
Kindly note we tried calling you but there was no answer
Yours sincerely
Kindly note we tried calling you but there was no answer
Yours sincerely
Skynet SA Customer Service Centre