Poor customer services with No customer contact

It is very disappointing as a customer to know that Skynet lacks customer services qualities and communication ethics. I am one of 3 people calling daily for the last week due to lack of communication back to me as a customer or evening providing the status of a package purchased and moved with Skynet.<br> <br> Each time you call staff members are not available, or the call drops. No one is able to escalate to management. The item is required for Friday. I contacted the call centre again today to ask them what the delay was only to find out that customs requires the bank payment required, the agents are not very confident in providing feedback and I am asked to call multiple other staff members.<br> <br> Sadly there is not urgency for private clients. <br> <br> We will not be using Skynet at all due to staff's inability to provide correct details, and poor attitude and communication skills. <br> The package has been delayed for more than 2 weeks now - it is only a dress for a Martic ball.<br>