Poor customer service from SkyNet/ Droppa

Item: Skynet Worldwide Express
Rating: 1
Author: Jeanne V

Its been more than a year since my parcel which was being couriered from PE to East London was lost when the SkyNet vehicle was hijacked. Despite the Droppa staff making initial contact and requesting an invoice in order to claim from their insurance on my behalf, the employees fail to follow through with my numerous queries. i have to date not received any compensation for my parcel which was ******, nor compensation or a credit for the courier service which I paid for.

Helpful (0)

Replies (2)

Skynet Worldwide Express's replyOfficial

25 Nov 2022, 08:28

Dear Jeanne Vorsatz

We apologise that our service did not satisfy your expectations and that your query was not resolved in a timely manner. We would like the opportunity to talk and investigate your feedback further.Please let us know if you prefer that we call or email you to discuss how we can provide you with a solution.

We look forward to hearing from you.

Please do not hesitate to connect with us at any time on *** or ***.
Yours sincerelySkyNet Worldwide Express

Skynet Worldwide Express's reply25 Nov 2022, 08:28

Official

Jeanne V's updateReviewer Update

27 Dec 2022, 08:10

Dear SkyNet

Please contact me via *** to resolve this seriously overdue issue as your contact details remain in your response.

Jeanne V's update27 Dec 2022, 08:10

Reviewer Update

Dear SkyNet

Please contact me via *** to resolve this seriously overdue issue as your contact details remain in your response.