Poor customer service from one of your courier representatives

Dear Skynet Worldwide Express, I am writing to formally lodge a complaint about the extremely poor service I received from one of your courier representatives, Nkanyiso Bhengu. He was tasked with delivering my vehicle license disc, but instead of a professional and courteous interaction, I was met with rudeness and outright disrespect. Nkanyiso was unprofessional, dismissive, and laughed at me while I was speaking to him over the phone on my personal line. He continuously interrupted me and showed no regard for basic customer service or respectful communication. As a paying customer, I expected a simple, respectful delivery experience. Instead, I was made to feel disrespected and ridiculed. This level of service is unacceptable and reflects poorly on your company’s reputation. I trust that you will take this matter seriously and ensure the necessary customer service training is implemented to prevent this from happening to others in the future. I would appreciate a formal response regarding this complaint. Sincerely, Tshepo Seloi