Poor customer service again

I have been trying to get hold of them and can't get through. Looks like they either have nobody in the call centre. My Samsung gift delivery last had an update on 13 December saying it was in the Durban branch. Since then there is no change or indication as to when the delivery will take place. This seems to be a repetitive problem with Skynet. I had a similar problem about 1 month ago with Skynet for delivery of AMC pots. Even AMC couldn't get through to them.