Poor customer service

I write to express my frustrationson at the pathetic level of service Skynet is giving to its clients like.

I am awaiting my parcel from Unisa and I have been tracking my parcel using my waybill number on the website. I noticed my parcel has been out on delivery since 27 February 2020 but I have not heard anything from the couriers. I took time to call them to find out how long I would need to wait and an agent answers my call after 6 minutes of holding and I explain my issue and then she asks me to hold on and they cut the line. It's really frustrating to have to work with service providers who have no clue what excellent customer service looks or actually care about anything connected to theit customer who are supposed to be the most important people as far as their business is concerned.