LR
Leizelle R
1 reviews | Active since Jun 2018
01 Aug 2023, 10:24
Poor Customer Service
Both your delivery and customer service leave much to be desired and is frankly incredibly disappointing. Several notifications sent days before delivery was even dispatched. Delivery meant to be delivered, 4 customer service agents could not reach the driver to advise on status of delivery after I spent the entire day waiting, and 3 of the agents hung up on me. The final agent ensured me that the package would be prioritized for delivery this morning and I am now unable to track my order due to systems being offline and no delivery has been made.
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Skynet Worldwide Express's replyOfficial
01 Aug 2023, 12:55Dear Leizelle Roberts
We are sorry to hear about your experience and understand how frustrating that must be for you. We want you to know that our customer service team is trained regularly on how to interact with customer. However, this incident has brought to our attention that our training program needs to be updated. We will address the issue to ensure that it does not happen again.
Kindly please provide the waybill number in order for us to investigate this further.
Yours sincerely,
SkyNet Worldwide Express
Skynet Worldwide Express's reply01 Aug 2023, 12:55
Official
Dear Leizelle Roberts
We are sorry to hear about your experience and understand how frustrating that must be for you. We want you to know that our customer service team is trained regularly on how to interact with customer. However, this incident has brought to our attention that our training program needs to be updated. We will address the issue to ensure that it does not happen again.
Kindly please provide the waybill number in order for us to investigate this further.
Yours sincerely,
SkyNet Worldwide Express