Poor custermer service from Skynet

My parcel was sent from RMTC via Skynet on the 22/08/2024. On the 23/08/2024 l received an sms stating my parcel was out for delivery. At 15.30 that afternoon l phoned skynet to confirm delivery. It took them 26 min to answer the phone after which l was promised my parcel would be delivered before 5. The following morning l tracked my parcel only to find the it had been booked back into skynet warehouse wit the following note. Delivery exception appointment to be made. So l immediately phoned skynet another 23 mins before my call was answered my address and telephone no were confirmed and l was told my parcel would be rescheduled. I waited all day Monday and no delivery. So l phoned them again, once again 26 minute's for them to answer. It took all of 10 minute's to confirm my address and tephone no for the second time after which l was assured that operations had my correct details and would reschedule my delivery. Guess what it is a week after first sms and still no parcel. Poor service and l will not recommend Skynet to anybody. You battel to get through to them by phone and l have sent 2 emails to which l still have not received a response.