poor communication and services

I submitted my assignment on Monday at PEP store, and i'm really disappointed that skynet failed to notify me if wether they've recieved the parcel and the status of my parcel delivery, i tried using internet to track it online, registered my account and when i tried to logged in, it was a total disaster cause the page was inaccessible and kept redirecting me to the same page.<br> <br> I now feel like skynet is failing to do its job and keeping its promise.<br> maybe it's about time for UNISA to review and audit skynet's services by consulting with registered students who uses and expect skynet attention and services.<br> <br> skynet must have a highly effective communication with its clients or customers, and keep its promises.<br> <br> THANKS