POOR CLIENT SERVICE

I would like to give Skynet 0 rating...I am sick and tired of this company, they are not professional from their reception to their driver....Skynet express in Durban, this is the second time I have to wait and fight with them do deliver my parcel my parcel is been stuck from the 1st of November with them, their driver keep on updating tracker with wrong information, i alwys use my work adress but they even had report that my adress is wrong, i received notification once that they will be doing delivery for me, rest of the days i had to track and see for my self what is going on with my parcel no one calling me when they experiencing problems with delivery of my order. I sent email to their head office its over 24hrs now with no reply, now I received a call from their receptionist telling me that driver is out side my office, i did not get notification about today's delivery, or a call from driver confirming my working hours, driver is not even calling while on site and at this hour no one is available by the office, if I knew I would have been there because I have been waiting for this Parcel, i am angry with the fact that i don't have drivers contact number and now for me to get the number I have to use my money and call their office after they have been driving with my parcel for more than 2 days and updating system with lies, i would not recommend Durban Skynet to any1..if they failing to call and communicate with me after so many days they kept my parcel I doubt they can pay for any damages caused on my parcel.