KA
Kirsten A

1 reviews | Active since Nov 2020

22 Jun 2023, 10:56

Phantom Drivers

An absolute nightmare from start to finish. The incompetence and unreliability displayed by their drivers, who conveniently claimed to have attempted delivery without any evidence or contact, left me utterly frustrated and disappointed. Skynet Delivery Service, if you're aiming for the pinnacle of failure, congratulations, you've achieved it!

It seems that Skynet has employed a team of invisible ghosts who enjoy playing hide-and-seek with your packages. According to their ever-changing stories, their drivers allegedly visited my address on multiple occasions, yet mysteriously failed to make any form of contact. How convenient! Are they secretly training their drivers in the art of *****th delivery? It's as if they have a special division dedicated to vanishing acts.

Each day brought a different fabricated tale about the failed delivery attempts.

One day, it was the "wrong contact numberS," apparently swallowed by a black hole while the driver was en route. Another day, it was the classic "wrong address" excuse, even though I had confirmed the details multiple times.

The cherry on top of this disappointing experience was the absolute lack of accountability from Skynet's customer service. Whenever I reached out to them to express my frustration, I was met with indifference and vague promises that the issue would be resolved the NEXT DAY. It seemed as if their customer service representatives were following a script designed to deflect responsibility and provide empty reassurances. They must have taken lessons from a masterclass in incompetence.

If you're looking for a service that will test your patience, leave you without your packages, and provide an endless stream of excuses, then by all means, choose Skynet. However, if you value your time, sanity, and the safe arrival of your belongings, I strongly recommend steering clear of this disastrous delivery service.

In conclusion, Skynet Delivery Service and their drivers have perfected the art of being both absent and *************. Save yourself the headache and seek a more reputable and competent delivery service. You'll thank me later.

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Replies (1)
Skynet Worldwide Express
Skynet Worldwide Express's reply22 Jun 2023, 12:11
Official
Dear Kirsten Arries

We are sorry to hear that you had a frustrating experience and that our staff didn't meet the level of service that we always strive for. Please know that we will be addressing this review with our team so that they can do better in the future. We are looking into this issue and will resolve it promptly and accurately.
Our consultant will also be in contact with you to confirm the delivery details. 
Yours sincerely,SkyNet Worldwide Express