pathetic service,bad service

have been waiting for my parcel which was out for delivery on 28.08.20 at 7:54 am i must says my experience with skynet worldwide express was very bad i spoke to a lady who is hazel cape town branch on that day who told me that the delivery is out already thinking that since the delivery was out at 07:54 at least by 10am the delivery would be made after seeing that it is after 10 i called again was told that the driver is making delivery in kraaifontein there after driver will make delivery in mfuleni then my area driver should arrive in my area around 3pm i patiently waited i then decided to call after seeing that its after 3pm was told that the driver mahlomane who was suppose to deliver my parcel is off sick there is a new driver who will make delivery then again i waited after 4pm i called again hazel told me she is putting me through to shadwin the radio guy the phone rang and no one was answering for almost an hour then i gave up..no delivery was made at all on that day..then on the 31.08.20 i then called the capetown branch again i spoke to hazel again and i enquired about my parcel she told me the same story that the driver was off sick what makes me more unhappy is that they dont even bother to do any follow ups at all have to call them in order to get feedback i then asked for mahlomane contact number since he is the one who will be deliverying my parcel the same person who was suppose to deliver on friday..i asked him by when he will deliver he told me he doesnt know as he has other important things that he is deliverying and that he cannot come to my area and risked his life and that he wont bre making the delivery i then contacted the office again spoke to the same person hazel and i requested to speak to manager (bruce) who refused to speak to me and hazel told me that he went to the kitchen with that being said hazel was speaking to the branch manager as i could hear them speaking over the phone but the br manager did not even bother to find out nor to listen to what i have to say hazel kept on transferring me to branch managers office who kept on rejecting my calls and went straight to v/m..and then hazel did the same thing too she kept on rejecting my calls its now 14:15 and still not getting any assistance at all from them