Pathetic Service from Skynet

It has now become the normal practice of Skynet not be able to tell you where you parcel is and when you will receive it even days after you have received and sms from Skynet stating that the parcel has been scanned out for deliver. As far as Skynet is concerned, “scanned out for delivery” means that you will get your parcel whenever you get your parcel. Dealing with the Cape Town branch is a total nightmare, as it takes you at least 2 hours a day to finally get hold of a Skynet employee. Once you speak to the cape Town branch employees, they are rude to you, the think you are stupid and treat you like an imbecile, they are unhelpful, they have a don’t care attitude and they sigh all through the conversation.

Could you please provide me with both assistance and an update on the below as soon as possible as I am hope to get this parcel for Christmas 2020 and not Christmas 2021.