PATHETIC SERVICE BY SKYNET WORLD WIDE EXPRESS WHICH RESULTED IN FINANCIAL LOSS

I rendered a service of this particular company SKYNET WORLD WIDE EXPRESS for them to deliver my parcel to my workplace at number 31 Industrial street Kuilriver cape town on the 30th of September 2019. They were negligent and reckless as they advised that they gave the parcel to an incorrect person by the name of Noleen De Beer without doing any formal authentication. As a result my parcel got lost and i followed up with my employer and checked with our CCTV footage and it does not show my parcel being delivered to the person mentioned above (the person is not one of the employees of the company).I phoned numerous times to get clarity and assistance and i got sent from pillar to post without any direction or way forward.This is very frustrating and tiring and its also a financial loss on my side .i at least expected a refund from a big company such as this one because the main cause of this is their negligence,this is now my last resort,if nothing is being done as a matter of urgency ,i will be forced to take further actions. If you care and want to rectify this matter feel free to contact me with a solution on *** Thandiwe Sturmaan.