Pathetic Service

i ordered a parcel from ASOS and Skynet is the courier company. The parcel has been on hold at Skynet since the 3rd of January 2024. When you phone them to enquire what the hold up is, they want to know the waybill number to track the parcel!! Am i being stupid thinking that THEY must issue the waybill number so if parcel is on hold at their office how can a waybill have been issued? They cannot assist you when you try to give them the ASOS order Number. Absolutely useless!!!!!