Pathetic Service!!!

I am utterly frustrated and dissatisfied with the service I have received regarding my package (K***). I have been waiting for over two weeks now, and the delays, poor communication, and unprofessional behavior from the driver have made this experience unbearable.

When I initially contacted your team, I explained that I was still waiting for my ID from Home Affairs and asked if I could use a copy in the meantime. I was assured that a copy would be sufficient, and I have documented proof of this confirmation. Despite this, when the driver was scheduled to deliver my package, he arrived late, was rude, and outright refused to hand over my package, citing issues with my ID despite the clear agreement made earlier.

I need this package urgently, and I expect your company to uphold its promises and ensure that my delivery is handled with professionalism. The lack of respect for my time and the inconvenience caused by this situation is unacceptable. I demand an immediate resolution and delivery of my package, as promised.

This experience has severely damaged my confidence in your service, and I will not hesitate to take further action if this issue is not resolved promptly.