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Pertunia M

1 reviews | Active since Nov 2017

27 Sept 2022, 12:02

PATHETIC SERVICE

PATHETIC!! 1st of all I don't even know why @Vodacom changed courier services because RAM was just fine. I was supposed to get my parcel delivered at work yesterday, this rude driver called around 7 but only showed up after 10. Then he tells me my delivery address is not the same as the one on the invoice. The parcel is delivered at work, how am I supposed to get my name on the proof of address on a business that I do not own? And then he tells me that my residential address is also not the same as the one on the Vodacom tax invoice. Called Vodacom to fix it, they couldn't help, a guy from Skynet called and said he will fix it. I still have not received my parcel.

I am cancelling this device with Vodacom because of your pathetic customer service. No one responds to calls, promises are not met. JUST USELESS!!!

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Replies (3)
Skynet Worldwide Express
Skynet Worldwide Express's reply27 Sept 2022, 12:47
Official
Dear Pertunia Mkhatywa
 
Thank you for sharing your feedback. We are sorry that your customer experience didn’t match your expectations. It was an uncommon instance and we would like the opportunity to investigate your feedback further. Please know that your situation was an exception. As you can see on other reviews, we are known for taking ownership and caring deeply about our customers. We understand your disappointment. It’s important to us that our customers are more than satisfied and we would like the opportunity to resolve this issue immediately. If you give us a chance, we are intent on making this right and hope you will allow us to speak with you to discuss the situation. Please accept our sincerest apologies.  We are committed to providing the full customer experience. We value our customers’ opinions and would like to thank you for bringing this to our attention. Please let me know if you prefer that I call or email you to discuss how we can provide you with a solution.
 
I look forward to hearing from you.
 
Please do not hesitate to connect with me at any time on *** or ***.
 
I assure you of my personalised service at all times.
Yours sincerely
SkyNet Worldwide Express


PM
Pertunia M's update27 Sept 2022, 13:21
Reviewer Update
If the device is not delivered at my work address before I knock off today, then please take it back to VODACOM. I am not going to do an affidavit just to prove who I am, when I've been a vodacom customer for over 10 years and had my devices delivered on time and without any hassles from RAM.
Skynet Worldwide Express
Skynet Worldwide Express's reply27 Sept 2022, 15:02
Official
Good Afternoon  Pertunia 
As discussed, delivery is scheduled for tomorrow. I will follow up with driver once the parcel is scanned out for delivery. 
Thank you for patience.

Regards,
SkyNet Worldwide Express