SD
Shaakira D
1 reviews | Active since Mar 2020
06 Nov 2023, 17:15
PATHETIC SERVICE!!!
My parcel has been out on delivery since Friday (03 Nov 2023). I've called the call center about 10 times already and each time I call, the consultant cannot assist me. All they say is that the parcel is out on delivery. When I ask them to call the driver, I get put on hold only with the consultant either saying he/she can't get hold of the driver or the call gets cut in my ear. This service is PATHETIC!!!! If I do not receive my parcel in the next 24 hours I will be contacting Thomas Erasmus (YOUR CEO).
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Replies (7)0
Replies (7)SD
Shaakira D's updateReviewer Update
06 Nov 2023, 19:27I did not spend so much money in purchasing products and then on courier services just for an *********** company to either lose my parcel or have employ dishonest people. If my parcel is not delivered in 24 hours I will take this to the highest authority possible, and I will ensure that every single person who's issue has not been resolved participate in my endeavour.
SD
Shaakira D's update06 Nov 2023, 19:27
Reviewer Update
I did not spend so much money in purchasing products and then on courier services just for an *********** company to either lose my parcel or have employ dishonest people. If my parcel is not delivered in 24 hours I will take this to the highest authority possible, and I will ensure that every single person who's issue has not been resolved participate in my endeavour.
SD
Shaakira D's updateReviewer Update
06 Nov 2023, 19:30The Ombudsman will definitely be contacted if my parcel is not delivered in 24 hours. So the manager of the Elandsfontein branch best get on it and set his/her drivers straight.
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Shaakira D's update06 Nov 2023, 19:30
Reviewer Update
The Ombudsman will definitely be contacted if my parcel is not delivered in 24 hours. So the manager of the Elandsfontein branch best get on it and set his/her drivers straight.
Skynet Worldwide Express's replyOfficial
07 Nov 2023, 13:16 Dear Shaakira Domingo
Thank you for sharing your feedback. We understand your frustration and apologise profusely for the delay and inconvenience caused thus far.
We take complaints seriously and would like to investigate this matter further.
To serve you better, we kindly request for a waybill number in order so that we can track you parcel.
To serve you better, we kindly request for a waybill number in order so that we can track you parcel.
Our consultant will be in contact with you to obtain the tracking information.
Yours sincerely,
SkyNet Worldwide Expres
Skynet Worldwide Express's reply07 Nov 2023, 13:16
Official
Dear Shaakira Domingo
Thank you for sharing your feedback. We understand your frustration and apologise profusely for the delay and inconvenience caused thus far.
We take complaints seriously and would like to investigate this matter further.
To serve you better, we kindly request for a waybill number in order so that we can track you parcel.
To serve you better, we kindly request for a waybill number in order so that we can track you parcel.
Our consultant will be in contact with you to obtain the tracking information.
Yours sincerely,
SkyNet Worldwide Expres
SD
Shaakira D's updateReviewer Update
09 Nov 2023, 15:28Since posting this review I have called Skynet everyday atleast 4 to 5 times a day, and all I get is the same response. I do not believe the HR department is fit enough to hire competent people. You have *********** call centre agents, *********** drivers and *********** managers. Nobody could give me an indication as to why I still have not received my parcel. All I was told by Archibald yesterday (08/11/2023) is that my parcel will definitely be delivered today. It is 15:23 and I still have not received my parcel.
Also, someone called me regarding my first review here on HelloPeter but has not contacted me back as I requested.
So Skynet is full of dishonest, *********** people.
These people, from level 1 employees to the highest level employee, reports to work daily, PRETEND to be doing their job, and simply wait for their paycheck at the end of the month. How would the CEO feel, knowing he has spent X amount on purchasing items, **** to by the courier service EVERYDAY saying that the "parcel is out on delivery", just not to receive anything for days.
This company is a ***** and I am definitely contact the Ombudsman now... Please reply to this if you would like to join me in opening up a case against this *****ulent company.
Justice will be served!!!
Also, someone called me regarding my first review here on HelloPeter but has not contacted me back as I requested.
So Skynet is full of dishonest, *********** people.
These people, from level 1 employees to the highest level employee, reports to work daily, PRETEND to be doing their job, and simply wait for their paycheck at the end of the month. How would the CEO feel, knowing he has spent X amount on purchasing items, **** to by the courier service EVERYDAY saying that the "parcel is out on delivery", just not to receive anything for days.
This company is a ***** and I am definitely contact the Ombudsman now... Please reply to this if you would like to join me in opening up a case against this *****ulent company.
Justice will be served!!!
SD
Shaakira D's update09 Nov 2023, 15:28
Reviewer Update
Since posting this review I have called Skynet everyday atleast 4 to 5 times a day, and all I get is the same response. I do not believe the HR department is fit enough to hire competent people. You have *********** call centre agents, *********** drivers and *********** managers. Nobody could give me an indication as to why I still have not received my parcel. All I was told by Archibald yesterday (08/11/2023) is that my parcel will definitely be delivered today. It is 15:23 and I still have not received my parcel.
Also, someone called me regarding my first review here on HelloPeter but has not contacted me back as I requested.
So Skynet is full of dishonest, *********** people.
These people, from level 1 employees to the highest level employee, reports to work daily, PRETEND to be doing their job, and simply wait for their paycheck at the end of the month. How would the CEO feel, knowing he has spent X amount on purchasing items, **** to by the courier service EVERYDAY saying that the "parcel is out on delivery", just not to receive anything for days.
This company is a ***** and I am definitely contact the Ombudsman now... Please reply to this if you would like to join me in opening up a case against this *****ulent company.
Justice will be served!!!
Also, someone called me regarding my first review here on HelloPeter but has not contacted me back as I requested.
So Skynet is full of dishonest, *********** people.
These people, from level 1 employees to the highest level employee, reports to work daily, PRETEND to be doing their job, and simply wait for their paycheck at the end of the month. How would the CEO feel, knowing he has spent X amount on purchasing items, **** to by the courier service EVERYDAY saying that the "parcel is out on delivery", just not to receive anything for days.
This company is a ***** and I am definitely contact the Ombudsman now... Please reply to this if you would like to join me in opening up a case against this *****ulent company.
Justice will be served!!!
SD
Shaakira D's updateReviewer Update
09 Nov 2023, 15:29I have also tried calling Skynet multiple times today and seems like ALL the agents are on LEAVE today...
SD
Shaakira D's update09 Nov 2023, 15:29
Reviewer Update
I have also tried calling Skynet multiple times today and seems like ALL the agents are on LEAVE today...
SD
Shaakira D's updateReviewer Update
09 Nov 2023, 15:49I now get told that the delivery guy was hijacked with my parcel.
What a load of BULL****!!!
WORSE courier service in the WORLD!!!
What a load of BULL****!!!
WORSE courier service in the WORLD!!!
SD
Shaakira D's update09 Nov 2023, 15:49
Reviewer Update
I now get told that the delivery guy was hijacked with my parcel.
What a load of BULL****!!!
WORSE courier service in the WORLD!!!
What a load of BULL****!!!
WORSE courier service in the WORLD!!!
Skynet Worldwide Express's replyOfficial
13 Nov 2023, 10:34 Dear Shaakira Domingo
One of our agent's will be in contact with you to assist further.
Yours sincerely,
Skynet Worldwide Express
Yours sincerely,
Skynet Worldwide Express
Skynet Worldwide Express's reply13 Nov 2023, 10:34
Official
Dear Shaakira Domingo
One of our agent's will be in contact with you to assist further.
Yours sincerely,
Skynet Worldwide Express
Yours sincerely,
Skynet Worldwide Express