PATHETIC SERVICE

Just tracked my UNISA Study material this morning. <br> 04 Feb 2016 09:32 Loaded into vehicle UNISA<br> 04 Feb 2016 10:00 Dispatched To JOHANNESBURG GROUND JOHANNESBURG(ISANDO)<br> 04 Feb 2016 22:50 Received in JOHANNESBURG(ELANDS)<br> 05 Feb 2016 08:22 Received in JOHANNESBURG(ELANDS)<br> 05 Feb 2016 08:23 Dispatched for Delivery JOHANNESBURG(ELANDS)<br> 08 Feb 2016 07:25 Waybill Returned: Consignee not avail <br> 08 Feb 2016 07:25 Return JOHANNESBURG(ELANDS)<br> And there i was sitting in the Office from 7:09 where Skynet was supposedly came to deliver my books. What annoys me is that Skynet never came and so i phoned to find out what was going on, only to speak to a rude consultant called Florence who had the audacity to tell me that \SHE IS NOT A DRIVER & DOES NOT KNOW WHAT HAPPEND\" seriously? I think Skynet needs to train their call centre agents to talk to clients more politely because at that state I was already frustrated about my delivery having not made and the fact that Skynet system says that i was unavailable?? Please Skynet this is totally unacceptable. I need to know where my books are and when i am going to receive my long awaited books!?"