Pathetic Service

Day 5 and no delivery. First delivery attempt made Saturday and no one was available. Logic would dictate you would deliver Monday right? I have been phoning Skynet everyday since Monday and I have been assured that delivery will be made. Bear in mind that its at least 15 minutes of holding on before you get to speak to an agent - if you're lucky. Often you're cut off or put through to a cell number that goes to voice mail. Eventually I got hold of the Customer (Dis)Service Supervisor, Blue, who assured me she would sort out the matter and get back to me right away. Well surprise surprise, its almost 5 hours later and I have not heard from her. So I have no choice but to fetch the parcel myself , all the way across town, despite stressing the urgency of this parcel and despite paying for delivery. Is the parcel even there? The only person who gave a damn and made every effort to help me was Phindi, but there was only so much she could do. My supplier sent the parcel to me via Skynet and I will be letting them know of this. I personally will never use Skynet and will definitely not recommend them to anyone.