1 reviews | Active since Jul 2018
PATHETIC SERVICE
i ordered online to get someone to collect a parcel today to be delivered the next day, this was done online before 11am and I paid for this. It is now almost 5pm and no one has come to collect. I called the call center 4 times and no one assisted me, i got cut off twice before speaking to anyone, third girl said she will assist and took no details from me, placed me on hold and after a while she dropped the call. The fourth person mentioned my name and said she will assist, placed me on hold for a few minutes, the phone rang again and then I was cut off.
This is your slogan : We strive to deliver the highest quality customer support. >>> i would say it's the total opposite. Skynet SUCKS and i will NEVER USE THEM AGAIN Skynet your call center assistance and online order is really pathetic!!!!!
I want my money back and I will go to another courier company!
Good day Liezel,
Thank you for your message.
Our sincere apologies for the frustration you have experienced in getting your query to us. This is not our intention.
We launched our new national contact centre on the 1st October 2018. We have had a few teething problems and are currently dealing with these challenges.
We ask that you please bear with us during this transition and promise to give you the service Skynet promises to deliver.
Kind regards, Skynet SA.
Good day Liezel,
Thank you for your message.
Our sincere apologies for the frustration you have experienced in getting your query to us. This is not our intention.
We launched our new national contact centre on the 1st October 2018. We have had a few teething problems and are currently dealing with these challenges.
We ask that you please bear with us during this transition and promise to give you the service Skynet promises to deliver.
Kind regards, Skynet SA.