Pathetic Service

I have a package that has been “out on delivery” every day since the 04/02/2018. I received a call from a lady there who asked if I would be available on the 9th of February 2018 as the driver will delivery my package and this was not delivered.

I made a follow up to the call centre where an agent who I could not hear clearly told me that the driver came to my address but nobody was there which is a lie as I was working from home that week and waiting for the parcel. She then proceeded to put me on hold for +5 minutes and then transferred me to reception where I spoke with Roxanne. She then took my details and said she will send my details to queries.

I received a call later that day by Suaad Khan who advised me that the driver will deliver that day (13/02/2018) and she would call the driver now. She confirmed that my address was correct and while waiting for her to call the driver, the call was then disconnected and I haven’t been able to reach her since.

Now when I check the waybill, it just says “out on delivery” with the last update on the 13th.

I am now left in a situation where I have paid for a package and not receiving any help and I don’t trust the calls I receive from your representatives and I by reading other similar complaints, I’m question if this company is a **** and if I will ever receive my package.