Pathetic Service

I have been waiting for a parcel from Australia for weeks initially couriered by TOLL and then subcontracted to Skynet. Since last week, we have been contacting them to find out why there is such a delay in delivery. Everyday we spend at least 30-40 minutes phoning the contact details provided and when you eventually get hold of the imports department, they are full of excuses. On Friday, a certain Hendrick said that there is a delay in delivery due to the fact that Skynet had to pay a tax invoice to SARS before the package could be released, but that payment will only be made Monday because the person releasing payment wasn't available on Friday to do this. They also contacted a family member and requested an ID No, which they required to send us an Invoice for payment even though no payment was due on our behalf. He wasn't comfortable giving them his ID No, so on the tracking log it stated that we refused the package and they were just about to send it back to Australia because of this. At no time did they even attempt delivery. This is pathetic, wondering if we will receive this package this year????