ZL
Zimkitha L
1 reviews | Active since Jul 2020
01 Nov 2023, 14:46
Pathetic first time service
First ands worst experience ever with Skynet! They were scheduled by the store I ordered at to deliver my order. The guys came and i'm at work so I asked him to ask the security guys to collect on my behalf which they refused. Then I told him i'm asking someone to go and collect cause i'm at work. Then when I call to tell him the person is coming, he is not picking up my calls.
Shouldve just let me know that he will not wait than letting me call people knowing very well he's gonna leave. Pathetic service and even this contact number of theirs is not being picked up. I don't know why the store did not use Courier Guy cause they are the best compared to the useless service by you!
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Replies (5)0
Replies (5)
Skynet Worldwide Express's replyOfficial
02 Nov 2023, 08:30 Dear Zimkitha Lamani
We apologise for the poor service you received and frustration caused. Providing the best possible customer service has always been our top goal and we regret to hear that your experience did not reflect level of service we aspire to provide.We are ready to resolve this issue and kindly request for a waybill number linked to your query for further investigation.
One of our agents will be in contact with you to obtain the tracking details and to discuss this issue further.
Yours sincerely,SkyNet Worldwide Express
We apologise for the poor service you received and frustration caused. Providing the best possible customer service has always been our top goal and we regret to hear that your experience did not reflect level of service we aspire to provide.We are ready to resolve this issue and kindly request for a waybill number linked to your query for further investigation.
One of our agents will be in contact with you to obtain the tracking details and to discuss this issue further.
Yours sincerely,SkyNet Worldwide Express
Skynet Worldwide Express's reply02 Nov 2023, 08:30
Official
Dear Zimkitha Lamani
We apologise for the poor service you received and frustration caused. Providing the best possible customer service has always been our top goal and we regret to hear that your experience did not reflect level of service we aspire to provide.We are ready to resolve this issue and kindly request for a waybill number linked to your query for further investigation.
One of our agents will be in contact with you to obtain the tracking details and to discuss this issue further.
Yours sincerely,SkyNet Worldwide Express
We apologise for the poor service you received and frustration caused. Providing the best possible customer service has always been our top goal and we regret to hear that your experience did not reflect level of service we aspire to provide.We are ready to resolve this issue and kindly request for a waybill number linked to your query for further investigation.
One of our agents will be in contact with you to obtain the tracking details and to discuss this issue further.
Yours sincerely,SkyNet Worldwide Express
ZL
Zimkitha L's updateReviewer Update
02 Nov 2023, 18:24There really is nothing you are apologizing for. I've been waiting for my order today after your "call" still nothing and when I'm tracking it says attempted delivery and that I was not available. I did not receive a call from no one, I'm soo annoyed with this service and I'm calling my lawyers tomorrow morning cause you're keeping my parcel for nonsense.
Even your whatsapp option is as useless as the entire organization. I'm suppose to wear what's on that parcel tomorrow and you're runing my plans. I really don't know why Bathu partnered with you cause with Courier guy it's been a smooth sailing process, my partner ordered staff the same day and he got his on time but I was assigned the most useless courier company ever. Sies
Even your whatsapp option is as useless as the entire organization. I'm suppose to wear what's on that parcel tomorrow and you're runing my plans. I really don't know why Bathu partnered with you cause with Courier guy it's been a smooth sailing process, my partner ordered staff the same day and he got his on time but I was assigned the most useless courier company ever. Sies
ZL
Zimkitha L's update02 Nov 2023, 18:24
Reviewer Update
There really is nothing you are apologizing for. I've been waiting for my order today after your "call" still nothing and when I'm tracking it says attempted delivery and that I was not available. I did not receive a call from no one, I'm soo annoyed with this service and I'm calling my lawyers tomorrow morning cause you're keeping my parcel for nonsense.
Even your whatsapp option is as useless as the entire organization. I'm suppose to wear what's on that parcel tomorrow and you're runing my plans. I really don't know why Bathu partnered with you cause with Courier guy it's been a smooth sailing process, my partner ordered staff the same day and he got his on time but I was assigned the most useless courier company ever. Sies
Even your whatsapp option is as useless as the entire organization. I'm suppose to wear what's on that parcel tomorrow and you're runing my plans. I really don't know why Bathu partnered with you cause with Courier guy it's been a smooth sailing process, my partner ordered staff the same day and he got his on time but I was assigned the most useless courier company ever. Sies
Skynet Worldwide Express's replyOfficial
03 Nov 2023, 16:42 Dear Zimkitha Lamani
Our consultant will be in contact with you to discuss this issue.
Yours sincerely,SkyNet Worldwide Express
Our consultant will be in contact with you to discuss this issue.
Yours sincerely,SkyNet Worldwide Express
Skynet Worldwide Express's reply03 Nov 2023, 16:42
Official
Dear Zimkitha Lamani
Our consultant will be in contact with you to discuss this issue.
Yours sincerely,SkyNet Worldwide Express
Our consultant will be in contact with you to discuss this issue.
Yours sincerely,SkyNet Worldwide Express
ZL
Zimkitha L's updateReviewer Update
06 Nov 2023, 09:21When? I still haven't received my parcel and it's gonna be over a week now.
ZL
Zimkitha L's update06 Nov 2023, 09:21
Reviewer Update
When? I still haven't received my parcel and it's gonna be over a week now.
Skynet Worldwide Express's replyOfficial
06 Nov 2023, 14:34Dear Zimkitha
The address was updated and delivery arranged for tomorrow.
Yours sincerely,SkyNet Worldwide Express
The address was updated and delivery arranged for tomorrow.
Yours sincerely,SkyNet Worldwide Express
Skynet Worldwide Express's reply06 Nov 2023, 14:34
Official
Dear Zimkitha
The address was updated and delivery arranged for tomorrow.
Yours sincerely,SkyNet Worldwide Express
The address was updated and delivery arranged for tomorrow.
Yours sincerely,SkyNet Worldwide Express