Pathetic Delivery Service

I have a package with way bill number ********** 13722. This had accrued custom charges as advised by Thando from Skynet and these charges were paid by myself immediately and proof of payment was sent as well as telephonic confirmation of the charges being paid and that the package will be released for delivery. This had occurred last Thursday. The turnaround time given was 24 hours. The tracking states it is still waiting for me to pay charges even though it has been cleared. this is a birthday gift and I paid immediate to avoid delay. This is unacceptable service!!