TN
Thobeka N
1 reviews | Active since Nov 2015
05 Aug 2021, 13:13
pathetic customer Service!!!!
I've been expecting my parcel from you people the past 6 days but no luck only hearing different stories when I'm contacting the customer care. The last guy I spoke to on *** was very rude and disgusting telling me to blame Avon I mustn't come with nonsense and he hang up on me...Wow imagine on my birthday on my phone with my own airtime....Wow Skynet!!! now it makes sense why your service is terrible. does the company have values??? I don't think so!!!
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Replies (2)
Skynet Worldwide Express's replyOfficial
06 Aug 2021, 08:38Dear Thobeka
Thank you for sharing your feedback. We are sorry that your customer experience didn’t match your expectations. It was an uncommon instance and we would like the opportunity to investigate your feedback further. Please know that your situation was an exception. As you can see on other reviews, we are known for taking ownership and caring deeply about our customers. We understand your disappointment. It’s important to us that our customers are more than satisfied and we would like the opportunity to resolve this issue immediately. If you give us a chance, we are intent on making this right and hope you will allow us to speak with you to discuss the situation. Please accept our sincerest apologies.
According to our tracking your parcel was delivered yesterday.
Thank you for sharing your feedback. We are sorry that your customer experience didn’t match your expectations. It was an uncommon instance and we would like the opportunity to investigate your feedback further. Please know that your situation was an exception. As you can see on other reviews, we are known for taking ownership and caring deeply about our customers. We understand your disappointment. It’s important to us that our customers are more than satisfied and we would like the opportunity to resolve this issue immediately. If you give us a chance, we are intent on making this right and hope you will allow us to speak with you to discuss the situation. Please accept our sincerest apologies.
According to our tracking your parcel was delivered yesterday.
I will give you a call shortly. I assure you of my personalized service at all times.
Yours sincerely
Lydia Manganyi
Skynet Worldwide Express's reply06 Aug 2021, 08:38
Official
Dear Thobeka
Thank you for sharing your feedback. We are sorry that your customer experience didn’t match your expectations. It was an uncommon instance and we would like the opportunity to investigate your feedback further. Please know that your situation was an exception. As you can see on other reviews, we are known for taking ownership and caring deeply about our customers. We understand your disappointment. It’s important to us that our customers are more than satisfied and we would like the opportunity to resolve this issue immediately. If you give us a chance, we are intent on making this right and hope you will allow us to speak with you to discuss the situation. Please accept our sincerest apologies.
According to our tracking your parcel was delivered yesterday.
Thank you for sharing your feedback. We are sorry that your customer experience didn’t match your expectations. It was an uncommon instance and we would like the opportunity to investigate your feedback further. Please know that your situation was an exception. As you can see on other reviews, we are known for taking ownership and caring deeply about our customers. We understand your disappointment. It’s important to us that our customers are more than satisfied and we would like the opportunity to resolve this issue immediately. If you give us a chance, we are intent on making this right and hope you will allow us to speak with you to discuss the situation. Please accept our sincerest apologies.
According to our tracking your parcel was delivered yesterday.
I will give you a call shortly. I assure you of my personalized service at all times.
Yours sincerely
Lydia Manganyi
TN
Thobeka N's updateReviewer Update
08 Aug 2021, 14:43I did receive my order after chasing your company and pathetic service.
TN
Thobeka N's update08 Aug 2021, 14:43
Reviewer Update
I did receive my order after chasing your company and pathetic service.