Pathetic customer service

This is the second review I am writing on Skynet in a space of a week. I complained last week that I await my parcel which shows online that it went out for delivery on 27 February 2020 but I have not gotten anything to date. I have been trying to contact them since last week and all agents just rush to transfer me to who knows where and my line eventually cuts. By the way none of them tells me why they are transferring nor wait to hear if I am willing to be transferred. No telephone etiquette whatsoever! After I refused to be transferred, one agent offered me a so called 'direct number' which rings without an answer. I am really fed up with Skynet service. Their reply to my last week review was that someone would contact me and a week later, no package-no call. They just dont care!