Pathetic Customer Service

I write this mail to inform you about the pathetic customer service I experienced today, 31 January 2019.

I phoned this morning to see if I can be redirected to the Pretoria branch or if they will be able to give me the driver's number that delivers in Pretoria. I was not sure if I will be home for the delivery, so this is why I wanted to check with the driver what time he will be in the vicinity.

My First call was at 10:30, where I got cut off and the number they gave me does not exist. My Second call was at 10:36, the lady redirected me to the Pretoria Branch and I got cut off. My third call was at 10:37, call was dropped again after they redirected me to the Pretoria branch. My forth call was at 10:43 where I was told that they will only be able to redirect me, call was dropped again. My fifth call was at 10:49 where I was really upset because of the dropped calls, after telling the lady that the calls keep on dropping, she still put me through and the call dropped. My sixth call was at 10:53, at this stage I was highly upset and extremely rude, the lady sincerely apologized and said that she will help me, the call went on for 7 minutes, after she stated that she will keep trying to get hold of either the driver or the Pretoria branch to get the information needed and that she will get back to me. I'm writing this mail at 14:58 which I have still not received ANY calls from a Skynet Employee.

My parcel has just been delivered, 10 minutes ago, after the driver phoned me when I was not home and asked him to please be back at 14:30.