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Dylan N

1 reviews | Active since Nov 2021

05 Dec 2023, 17:56

Pathetic courier service

Absolutely pathetic service, I received a sms stating that my parcel WILL be delivered on 05/12/2023 between 08:00 and 17:00 so of course not having a specific time of the day I had to take a full day off from work to wait for this *********** excuse of a courier company, it is way after 17:00 and I haven't received anything, no package, no feedback from them, in fact they don't even answer their phones despite calling them several times during the course of the day

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Replies (3)
Skynet Worldwide Express
Skynet Worldwide Express's reply06 Dec 2023, 07:55
Official
 Dear Dylan

Thank you bringing this to our attention, and we apologize for any  inconvenience caused. We take complaints seriously and would like to investigate this matter further. Please kindly provide us with the waybill number and we will be in touch shortly to address the issue. 

Yours sincerely,
SkyNet Worldwide Express 
DN
Dylan N's update06 Dec 2023, 17:31
Reviewer Update
Despite a phonecall from Skynet after my review, they have once again failed to deliver, firstly they themselves have no idea what my tracking number is and ask me to provide them with one after I haven't received one to begin with, then they send another promising message saying my package will be delivered today on 06/12/2023 but as expected I haven't received any package, when my package was ordered I was given a 2-5 day delivery notice, today is the 5th day that they failed to deliver, this is the most inconsiderate and *********** service I've ever experienced.
Skynet Worldwide Express
Skynet Worldwide Express's reply07 Dec 2023, 14:22
Official
Dear  Dylan 

Kindly note you will be contacted again. 

 
Yours sincerely,
SkyNet Worldwide Express