PATHETIC!!!

I ordered a package and Snynet was nominated as the courier to deliver the parcel. The package has been with them since 14 April and on 15 April I was notified that it could not be delivered due to unforeseen circumstances and is scheduled to be delivered for the next working day. On 16 April the package was still not delivered. I phoned Skynet and they said the package was sent back to the depo because they could not get hold of me when they were at the address where the package was supposed to be delivered to. NO CALL, NO SMS, NO COMMINUCATION WHAT SO EVER, NOT EVEN ON THE TRACKING ITSELF. There is always someone to sign for the package at the address where the package was supposed to be delivered Mon - Fri 08h00 - 17h00 (their working / delivery hours). I phoned on 17 April to confirm what time I can expect the parcel just to be informed that the package was not dispatched and will only be delivered on 22 April. A WEEK WITH THE COURIER WHO IS SUPPOSE TO DELIVER, UNACCEPTABLE!!!!! The WhatApp line is also USELESS as you sent messages regarding the tracking (as indicated on the website) but no one gets back to you. If they do it is hours / days later.