SG
Segran G

1 reviews | Active since Sept 2020

18 Mar 2025, 16:58

Pathetic and disgusting service by Skynet

I ordered goods from Temu who utilised Skynet to courier it to me.In all my years of dealing with courier companies,this has to be the worst that I have ever encountered.Their service is pathetic and utterly disgusting!On 13-03-25 I received a message from Temu saying my parcel was out for delivery.There was no message at all from Skynet informing me of delivery.As I live in an estate,the driver needed to call me for an access code.No such thing occurred.Rather,later that day I saw under the tracking notes that they attempted to deliver but nobody was at home.At least somebody is home all day everyday.This was utter lies on their side.My attempts to call customer service on 14-03-25 ended off being a nightmare.My mails to them on that day only contained **** assurances.Even on Monday,17-03-25 I sent various mails out to them.They were unanswered.Efforts to call them resulted in very long waits and nobody answering.Eventually I reached a lady called Priscilla on an alternate Durban number,who helped me.However,still today there was no message of delivery or any call from the driver.I got his number from Priscilla and had to call him to give him access code.Skynet in South Africa are very unreliable and their service is absolutely terrible.How they are still existing baffles me.Temu should not utilize this courier company.If there was a star minus to give them then I would have done it.Never...never...never again would I want to hear about them or deal with them again.

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