JR
Jordan R

1 reviews | Active since May 2023

05 May 2023, 22:06

PATHETIC!!

Dear Skynet, I am honestly shocked at how you messed up a simple task? A parcel from Bonaero Park (Benoni) - (DIRCO department of international relations) (Pretoria) a whole 33 mins apart from one another. It has now been delivered to some random person in Pietermaritzburg after telling the operators on Tuesday 02/05/23 that this is VERY IMPORTANT DOCUMENTS THAT I WAITED 6 MONTHS FOR! when the parcel should’ve been in Pretoria but apparently the address was bad which Thandeka then said it needs to be rerouted? Which was then rerouted to PMB????!!! Again today on the phone with Zanele and Mesi all trying to find one another and get me and answer but zero at all? Utter useless service I must say as that’s honestly such a simple thing. If there was half a star rating, that’s what would’ve actually been chosen!! Pathetic how this has happened!

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Replies (1)
Skynet Worldwide Express
Skynet Worldwide Express's reply08 May 2023, 11:50
Official
 
Dear Jordan Rimmel

Please accept our sincerest apologies for the delay and inconvenience caused. We would like to investigate your feedback and resolve it as quickly as possible. Our consultant will be in contact with you to obtain the waybill number. 


Yours sincerely,
Skynet Worldwide Express