Parcels delivered but not received

My heart so broken I know that I use my mom shein address and wen it was delivered my workplace they couldn't accept it because they don't know the names why did they guy not attempt to call me and find out but instead I haven't received my parcel but says delivered. Other courier they call us why Skynet just delivery nje yoh know I experienced the worst service from Them where Wil I get my parcel