parcel tracking Waybill UNP***

today the 8th July, i called skynet to track my study material from UNISA of which i received a message on Friday that skynet collected it from Pretoria. some rude lady told me my material was delivered on the 4th july, i asked her who signed for the study material because i was home the whole day and the courier didn't come, she hang up the phone before she could even answer. i tracked the parcel online and i found out the parcel shows it was delivered yesterday the 7th but it did not show who signed for it, and i was home the whole day and they did not deliver the material, i called again and tried to explain to the same lady who hang up my call before guess what she told me it was delivered, i told her she said it was delivered on 4th and on the website it shows it was delivered on the 7th and i didn't receive it the rude lady hang up my call again.<br> <br> i am very frustrated and disappointed by the Skynet call center , i have to start with my assignments now but i cant because skynet does not want to help me get my study material. i hope that UNISA will cancel the contract wit skynet because of the poor service we receive from this courier.