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JC
Jabulani C

1 reviews | Active since Aug 2021

04 Apr 2023, 08:05

Parcel not delivered

I bought an item on the 28th of March which was handed to SkyNet on the 30th and I received a message that it is out on delivery the same day. The day went and passed nothing happened. Yesterday morning (2nd of April) I received another SMS confirming my parcel is out for delivery. The day went and passed nothing except for a message on the site which read Delivery Exception: Bad Address. I’ve been trying to call Skynet and I’m holding the line for over 10 minutes with no answer. What’s happening?

0
Replies (5)
Skynet Worldwide Express
Skynet Worldwide Express's reply04 Apr 2023, 10:44
Official
Dear Jabulani Cele

Thank you for sharing your feedback. Your call is important to us and are sorry to hear that you were unable to reach us. We would like to confirm the delivery details with you. 
Please let us know if you prefer that we call or email you to discuss this further. 


Yours sincerely,
SkyNet Worldwide Express
JC
Jabulani C's update04 Apr 2023, 10:46
Reviewer Update
Do give me a call.

Thank you
Skynet Worldwide Express
Skynet Worldwide Express's reply04 Apr 2023, 10:50
Official
Dear Jabulani 

Thank you for the feedback. A consultant will be in touch with you to assist.

Yours sincerely,
SkyNet Worldwide Express
JC
Jabulani C's update05 Apr 2023, 12:22
Reviewer Update
And it continues😡. Sorted everything yesterday with a consultant who promised me it’ll be delivered and here we are again no delivery, address is incorrect. How?! When we confirmed everything yesterday
Skynet Worldwide Express
Skynet Worldwide Express's reply06 Apr 2023, 14:39
Official
Dear Jabulani 

Our team is looking into your query and feedback will be provided soon.

Yours sincerely,
SkyNet Worldwide Express