Parcel not collected now I must pay extra for urgency collection

I called for overnight courier service from Secunda to Durban yesterday 27 Dec 2018. Waited the whole day for collection but nobody came. Bare in mind the document I’m sending to Durban is an important document required by airline when boarding a flight. I call just now to enquire I’m told it’s extra expenses to send on same day service. I paid yesterday for overnight, who caused delay, who should bare the extra cost. Me?? That’s absolute *******. I need solution as in yesterday this document needs to go to Durban today.

I tried calling the whole evening yesterday trying to follow up there was no response

This is really a ****py service