TP
Thandokazi P
1 reviews | Active since Nov 2020
03 Nov 2020, 15:49
parcel never reach the destination
I have sent a parcel with Skynet on the 08/10/2020 to be delivered in Department of Environmental Affairs ,only to discover today that it never reached the destination...when i try to track it on *** they tell me to hold then they cut the phone....may I please be assisted because what is in that package is very confidence.
Helpful (0)
Replies (1)0
Replies (1)
Skynet Worldwide Express's replyOfficial
04 Nov 2020, 13:11 Dear Thandokazi Thank you for sharing your feedback. We are sorry that your customer experience didn’t match your expectations. It was an uncommon instance and we would like the opportunity to investigate your feedback further. Please know that your situation was an exception. As you can see on other reviews, we are known for taking ownership and caring deeply about our customers. We understand your disappointment. It’s important to us that our customers are more than satisfied and we would like the opportunity to resolve this issue immediately. If you give us a chance, we are intent on making this right and hope you will allow us to speak with you to discuss the situation. Please accept our sincerest apologies. We are committed to providing the full customer experience. We value our customers’ opinions and would like to thank you for bringing this to our attention. Please let me know if your prefer that I call or email you to discuss how we can provide you with a solution. I look forward to hearing from you. Please do not hesitate to connect with me at any time on *** I assure you of my personalized service at all times.Yours sincerelySkynet SA
Skynet Worldwide Express's reply04 Nov 2020, 13:11
Official
Dear Thandokazi Thank you for sharing your feedback. We are sorry that your customer experience didn’t match your expectations. It was an uncommon instance and we would like the opportunity to investigate your feedback further. Please know that your situation was an exception. As you can see on other reviews, we are known for taking ownership and caring deeply about our customers. We understand your disappointment. It’s important to us that our customers are more than satisfied and we would like the opportunity to resolve this issue immediately. If you give us a chance, we are intent on making this right and hope you will allow us to speak with you to discuss the situation. Please accept our sincerest apologies. We are committed to providing the full customer experience. We value our customers’ opinions and would like to thank you for bringing this to our attention. Please let me know if your prefer that I call or email you to discuss how we can provide you with a solution. I look forward to hearing from you. Please do not hesitate to connect with me at any time on *** I assure you of my personalized service at all times.Yours sincerelySkynet SA