Parcel Marked as Delivered, But Never Received. Poor Follow-Up.

I am writing this review out of extreme frustration with Sky Net's delivery and customer service process. My experience has been deeply unsatisfactory.

On November 7th, I received an SMS that my parcel was out for delivery. It never arrived. To my confusion, the tracking information was later updated to show "delivered."

I took immediate action by calling customer service on November 8th. The agent was polite and assured me that they would contact the Bloemfontein branch and that my parcel would be delivered directly to me. However, this was just an empty promise.

This situation indicates a serious failure in their system: either a driver has delivered my item to the wrong address and falsely confirmed delivery, or there is a significant internal problem at the Bloemfontein depot. The fact that customer service cannot effectively escalate or resolve this after being notified is unacceptable.

I would not recommend using Sky Net for any important deliveries. The lack of accountability and the complete breakdown in communication after a failed delivery make them an unreliable service.