Parcel lost for more than month

Good morning everyone. I used PEP Paxi services on the 3rd of March to send a parcel to my mother in Richmond in the Karoo with parcel number D ********** 02107 and Skynet number ********** 37675. Today is one month and 5 days ago that I sent the parcel. It never reached its destination. I am beyond myself with anger and disappointment. I have made endless amounts of phone calls and have spoken to so many people at PEP, Shalldine and Marelise at Skynet Upington and Aeesha at Skynet Cape Town and Skynet customer services. It would seem labels were changed and the parcel was already in PE, Richmond in KZN and the last I heard it was with a man in Kroonstad who's parcel is also missing. This man is refusing to hand over my parcel unless his parcel is returned. I also sent an email to the owner or executive manager of Skynet called Andre Booysen. He never responded. I informed them of my decision to seek legal assistance and Marelise from Skynet in Upington have me a very ****y answer that my lawyer will tell me himself that i use them at my own risk. Is that what you call customer services? It is now at a point where I have to keep calling them and they keep saying they will get back to me and update me but nothing. The worst part is that they are supposed to inform you when your parcel is delivered. How do you initially scan a parcel into the system and there are contact details of the person who sent it but the person is not informed if the parcel was delivered and how the hell is it delivered to someone outside of the province with totally different details. I find this to be gross negligence and I will definitely be exercising my rights as a client and getting legal assistance. This is some BS. The worst courier services I have ever come across and I will never use PAXI and SKYNET again because they are unprofessional and negligent. I will definitely not recommend them to anyone either.