PARCEL APPARENTLY LOST, I BELIEVE ITS ******

I orderd brazilian hair from china on the 16th november 2017, it was shipped and arrived in SA on the 24th November and then Dpex passed it to SKYNET.. I had to contact SKYNET today was referred to their customer service who transfered me to people in joburg then pretoria where I found out my Parcel has been out for delivery on the 30th November 2017 but it was never delivered, on their system it says parcel lost, why was I not called and informed if the parcel is lost I had to call this unreliable company... I have realised that courier companies ***** parcels because when I spoke to a guy named John( ********** 232) that parcels can be misplaced or taken by other colleagues, how do you say such to a client? He further told me it doesnt matter if its lost the company has insurance it will refund.. All I want is my parcel and I will never want to use SKYNET as it is not honest... Tracking number:SHP ********** 34