Paid up-front, paid special clearance fee for overnight collection and didn't collect or even give us feedback that it wasn't collected

<p>On 6 July 2017 we booked a collection at Skynet to be collected from our Supplier in Johannesburg to George overnight and the collection agent promised overnight bookings are delivered before 10:30 am the following day. We made payment up-front and paid an extra clearance fee to make sure the funds available immediately in Skynet's account. At 10:40 an online tracking was done which depicted: "No POD details available". I then called the supplier who then advised that the parcel had not been collected at all. At 10:56 I called the agent who booked the collection and she rep**** that she doesn't know what's going on. I spoke to the branch manager in George at 10:56 and emailed her at 11:07, then emailed the director in Johannesburg at 11:18am. Our client has specially shut down their plant in order for us to service their compressor this morning and now they are losing business as we cannot attend to this service anymore and we are now in the predicament of losing our client, which I explained in the email and telephonically to the branch manager in George at 10:56am. It is now 11:43 am and still no one has taken the time to get back to us. This is disgraceful and never mind bad service....NO SERVICE AT ALL, yet we paid up-front as they insisted. Absoultely shocking to say the least!</p>