Package Stuck at warehouse = Business does not keep its promises

1) I did not receive any communication that a package would be delivered on 16/1/2025 otherwise I would have made arrangements. 2) On 16/1/2025 the driver phoned to say he was at the gate , I advised that I was not available and if he could drop it off elsewhere, or come back the next day . 3) On the evening of 16/1/2025 I received my first communication that the package is at "Bad Adress" and sent to Admin POD. ? 4) Lunch time Friday the 17th I phone as your site reflects that the package had not moved. Eventually someone answered and said that delivery would be made on Monday. 5) Tried phoning on Monday. After more than 3/4 hour , I gave up and sent a message on your web Page = No answer yer. 6) Tuesday 21st . After more frustrating time on the telephone , someone answered and advised that they would arrange for deliver on Wednesday 22nd .. 6) After 09h30Wednesday the package still reflects as "Admon POD" on your tracking site !!!! 7) So far I have spent more than R150- on telephone calls . Spent hours listening to how important my call is to you ??? ... Tried selecting "0" to leave a message but just get cut-off, and am still no further in finding out what is happening to my package .!!! ... I am extremely frustrated with this poor service.