DR
Ditshwanelo R
1 reviews | Active since Sept 2010
21 Oct 2020, 15:15
Package received in a shocking state
Good day,
I would like toto express my disappointment in the package received from skynet. I don't know whether the package was received in that state from unisa or if this is an incident that took place with skynet. I received numerous calls this morning from Edna assuring that I would be assisted but after speaking to multiple people I gathered from the conversation that no one wants to take responsibility of the state of this package. I've been advised to call unisa, for what I have no idea.. I'm indirectly being blamed for not checking the books upon receipt. If the package is in a plastic bag, one would assume that its in a good state.
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Replies (2)
Skynet Worldwide Express's replyOfficial
22 Oct 2020, 08:38 Dear Ditshwanelo Thank you for sharing your feedback. We are sorry that your customer experience didn’t match your expectations. It was an uncommon instance and we would like the opportunity to investigate your feedback further. Please know that your situation was an exception. As you can see on other reviews, we are known for taking ownership and caring deeply about our customers. We understand your disappointment. It’s important to us that our customers are more than satisfied and we would like the opportunity to resolve this issue immediately. If you give us a chance, we are intent on making this right and hope you will allow us to speak with you to discuss the situation. Please accept our sincerest apologies. We are committed to providing the full customer experience. We value our customers’ opinions and would like to thank you for bringing this to our attention. Please let me know if your prefer that I call or email you to discuss how we can provide you with a solution. I look forward to hearing from you. Please do not hesitate to connect with me at any time on *** I assure you of my personalized service at all times.Yours sincerelySkynet SA
Skynet Worldwide Express's reply22 Oct 2020, 08:38
Official
Dear Ditshwanelo Thank you for sharing your feedback. We are sorry that your customer experience didn’t match your expectations. It was an uncommon instance and we would like the opportunity to investigate your feedback further. Please know that your situation was an exception. As you can see on other reviews, we are known for taking ownership and caring deeply about our customers. We understand your disappointment. It’s important to us that our customers are more than satisfied and we would like the opportunity to resolve this issue immediately. If you give us a chance, we are intent on making this right and hope you will allow us to speak with you to discuss the situation. Please accept our sincerest apologies. We are committed to providing the full customer experience. We value our customers’ opinions and would like to thank you for bringing this to our attention. Please let me know if your prefer that I call or email you to discuss how we can provide you with a solution. I look forward to hearing from you. Please do not hesitate to connect with me at any time on *** I assure you of my personalized service at all times.Yours sincerelySkynet SA
DR
Ditshwanelo R's updateReviewer Update
25 Oct 2020, 19:50Good day,
I would appreciate a call on my cell number. My waybill number is
URE*** , I don't want to publish my number alternatively, you can contact me on my email ***
Thank you,
Tshwani
I would appreciate a call on my cell number. My waybill number is
URE*** , I don't want to publish my number alternatively, you can contact me on my email ***
Thank you,
Tshwani
DR
Ditshwanelo R's update25 Oct 2020, 19:50
Reviewer Update
Good day,
I would appreciate a call on my cell number. My waybill number is
URE*** , I don't want to publish my number alternatively, you can contact me on my email ***
Thank you,
Tshwani
I would appreciate a call on my cell number. My waybill number is
URE*** , I don't want to publish my number alternatively, you can contact me on my email ***
Thank you,
Tshwani