Package out for delivery for 3 days?? Customer Service missing in action!!

<p>My UNISA parcel arrived in Cape Town three days ago and has been dispatched for delivery all three days. The only info I'm getting is from the tracking site stating that the waybill has returned because the driver is late. Seriously? The driver is late for three days? That is pathetic service, and to top it off the only person who seems to work at their Cape Town office is Veronica (receptionist) because I have wasted over R200 in airtime trying to get through to customer service but nobody picks up and nobody takes messages or offers a call back. I have assignments due and no study material, this is absurd!!!</p>